Privacy Policy

Introduction

We are committed to the safeguarding of personal information we hold about our clients, suppliers and other individuals. This policy explains how we use the personal information we collect about you. In this policy “we”, “our” and “us” refers to ER Information Systems Limited.

What information we collect about you?

We collect information in the following categories: contact data, communications data and notification data. Contact data includes information such as name, title, telephone numbers and postal addresses. Communications data includes the content of emails, texts, social media and other forms of messages. Notification data includes information telling us how and whether you agree to us staying in touch with you. We do not collect any sensitive data about you.

The legal basis for collecting this information is the preparation and fulfilment of a contract between you and us as well as our legitimate interest in managing our customer relationships.

How will we use the information about you?

We collect information about you in order to provide you and your company with our services and to manage your account.

We may need to share your information with our business associates and subcontractors if they are involved in providing our services to you. We may need to share your information with hosted service providers in order for them to be able to provide their services to you.

We will not share your information with any third party for marketing purposes, unless you give us explicit permission first.

How long do we retain information about you?

We will retain your personal information for as long as necessary to fulfil the purposes for which we collected it. Some information will need to be retained for longer, for compliance with legal and regulatory requirements. After that time we will either archive the information or delete it.

Does your information leave the UK?

Some of our hosted service providers are third parties which are based outside of the UK. Wherever possible, we select their datacentres in locations where your personal information is safeguarded. These locations include the UK, EEA (European Economic Area) and countries which the European Commission has approved as having an adequate level of protection for personal data. If a hosted service provider cannot confirm that data will not be transferred outside of these locations, we will ask for your explicit consent before using that service provider.

Marketing

With your agreement, we may email you from time to time to stay and touch and to tell you about specific services which may be of interest to you. If you have consented to receiving marketing messages, you can opt out at a later date.

You have a right at any time to stop us from contacting you for marketing purposes, by sending an email to [email protected].

Access to your information

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send your request by email to [email protected]. We will do our best to respond to your request as quickly as possible.

We want to ensure that your personal information is accurate and up to date. Please ask us to correct or remove information that you think is inaccurate.

You also have the right to request that some or all of your personal information be erased. Please send your request by email to [email protected]. We will assess which information we need to keep for legal and regulatory compliance reasons and do our best to fulfil your request as quickly as possible.

Cookies

Cookies are small text files which are placed on your computer by a website server. These may be used for the purposes of authentication, security, personalisation, advertising, consent and website analytics. Our website currently uses cookies only for basic website analytics to help us analyse how our website is used.

Other websites

Our website contains links to other websites. This privacy policy applies only to our website. When linking to other websites, please read their privacy policies.

Changes to our privacy policy

We make sure that our privacy policy is reviewed regularly. This privacy policy was last updated on 23th May 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

  • by email – [email protected]
  • by post – Privacy Team, ER Information Systems Ltd, SBC House, Restmor Way, Wallington, Surrey SM6 7AH, United Kingdom